The misunderstandings between customers and management always happen. We as sellers should be more customer-focused. Giving everything needed to customers by fulfilling their wishes.
We always hear that about “customer always right” what if we change to “customer usually right”.It would be different. If we use always it might be the customer totally 100% right in the situation, but usually, it can be sometimes can be right and sometimes can be wrong. If construction customer is always right then this implies absolute obedience once it tough for your company to act like slaves who do not have the rights, dignity, or any dignity in front of his master.
Alias you must obey and serve all your customer requirements without giving any excuse. Just say yes and then meet all demands. That's it. If not then you could lose your job. More or less. Well, if the construction is changed to the customer is usually right then you are implicitly or explicitly as the company or customer service should also more intelligent your customers to respond to every complaint and take appropriate action or attitude as well. In other words, your attitudes or actions on the customer will be based on evidence plus a rational projection of future after customer complaints resolved.
I think a more prudent suggestion, especially for corporate leaders, managers, or anyone else who is often associated with the job duties to supervise the activities of the customer service personnel. Hypocrites also feel if on one hand you, for example as a corporate leader said, "Employees are our most important asset. They are the spearhead of the company ". But when the employees suffered the abuse of the customer, you are actually forcing them to swallow just outright abuse was the pretext companies do not want to lose customers.
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